The relatively new concept of intelligent workload balancing is an important one to consider when operating RPA, because it determines whether tasks are more suitable for human employees or their digital colleagues. With this in mind, five industry experts identify particular ways in which this can be applied to this space. Firstly, intelligent workload balancing can be used to check that bots can adhere to rules set up by the company. "The ability to automatically decide if an activity requires human intervention or if it can be performed by a bot is usually called'intelligent workload balancing'," said Sathya Srinivasan, vice-president, solutions consulting (Partners) at Appian. "The intelligence comes from the business rules that determine who is the best candidate to complete the work – human or bot. If human, which department, group, experience level or management is best to handle this case, and if bot, what does it take to bring a bot in, how flexible can a bot cater to different types of requests. Chris Duddridge, area vice president and managing director UKI at UiPath, explores the link between compliance and robotic process automation. "To be truly effective, a bot must be able to work across a wide set of parameters.